Refund policy

Your order is made to order with your photo, so we do not accept returns for change of mind. We always help when something is wrong with an order, and we fix it with a reprint or a refund, whichever you prefer.

When we reprint or refund

• The item arrives damaged or defective.
• You receive a different product, size or design than the one you ordered.
• The print has a visible defect (for example, smeared colors or a misaligned cut) that does not come from your original photo.
• Your order never arrives: see our shipping policy.

What is not covered

Print quality depends on the photo you upload. If the photo was small, blurry or dark, the result will look the same. That is why we check the resolution before printing and, if we spot a problem, we email you so you can send a better photo or cancel for a full refund before anything is made.

How to ask for help

• Email tadg2001@gmail.com within 30 days of receiving your order, with your order number.
• Attach photos of the product and packaging that show the problem.
• We reply with the fix, usually within 1 to 2 business days.

Cancellations

You can cancel for a full refund until your order goes into production. Write to us as early as you can: once it is printed it cannot be cancelled.

Refunds

We refund to the original payment method. PayPal or your bank may take 5 to 10 business days to show it.

This does not limit the rights granted to you by the consumer laws of your country.